In case of dispute

In the event of a dispute, the consumer may resort to the European Online Dispute Resolution Platform or to one of the following entities:

CNIACC – National Center for Consumer Conflict Information and Arbitration

Address: Rua D. Afonso Henriques, 1, 4700-030 Braga
Phone: (+351) 253 619 107
Email: geral@cniacc.pt
Website: https://www.cniacc.pt

CIMAAL – Algarve Consumer Conflict Information, Mediation and Arbitration Center

Address: Ninho de Empresas, Edifício ANJE, Estrada da Penha, 3rd Floor, Room 26, 8005-131 Faro
Phone: (+351) 289 823 135
Email: info@consumoalgarve.pt
Website: www.consumidoronline.pt

CACCDC – Coimbra District Consumer Conflict Arbitration Center

Address: Av. Fernão Magalhães, n.º 240, 1st floor – 3000-172 Coimbra
Phone: (+351) 239 821 690
Email: geral@centrodearbitragemdecoimbra.com
Website: www.centrodearbitragemdecoimbra.com

CACCL – Lisbon Consumer Conflict Arbitration Center

Address: Rua dos Douradores, 116, 2nd floor – 1100-207 Lisbon
Phone: (+351) 218 807 030
Email: juridico@centroarbitragemlisboa.pt
Website: www.centroarbitragemlisboa.pt

CICAP – Porto Consumer Information and Arbitration Center

Address: Rua Damião de Góis, 31, Store 6, 4050-225 Porto
Phone: (+351) 225 508 349 / (+351) 225 029 791
Email: cicap@cicap.pt
Website: www.cicap.pt

CACCVA – Ave Valley Consumer Conflict Arbitration Center/Arbitration Court

Address: Rua Capitão Alfredo Guimarães, n.º 1, 4800-019, Guimarães
Phone: (+351) 253 422 410
Email: triave@gmail.com
Website: www.triave.pt

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) Braga

Address: Rua D. Afonso Henriques, n.º 1, 4700-030, Braga
Phone: (+351) 253 617 604
Email: geral@ciab.pt
Website: www.ciab.pt

CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court) Viana do Castelo

Address: Av. Rocha Paris, n.º 103, 4900-394, Viana do Castelo
Phone: (+351) 258 809 335
Email: ciab.viana@cm-viana-castelo.pt
Website: www.ciab.pt

CACC-RAM – Consumer Conflict Arbitration Center of the Autonomous Region of Madeira

Address: Rua Direita, nº 27, 1st Left Floor, 9050-450 Funchal
Phone: (+351) 291 750 330
Email: centroarbitragem.sre@madeira.gov.pt
Website: https://www.madeira.gov.pt/cacc

For more information, visit the Consumer Portal:
www.consumidor.gov.pt